Privacy Policy

1.We respect your privacy

    1. Winestains™ is operated by Kristal Spencer & Peter Ruchs (ABN 42 352 934 990)”, (we, us or our). We respect your right to privacy and are committed to safeguarding the privacy of our clients. We will take reasonable steps to ensure the personal information we collect, use, hold or disclose is done so, to the extent that it applies to us, in accordance with the Privacy Act1988 (Cth) and the Australian Privacy Principles.

2. What is personal information?

    1. “Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not, and whether the information is recorded in a material form or not.

3. Collection of personal information

    1. Winestains™ will, from time to time, collect and hold personal information provided by you or others, or given to us in other forms.
    2. Consistent with the provision of our services, the types of personal information we may collect, and hold include your name, address, telephone number, email address.
    3. We may collect additional information at other times, including but not limited to when you provide feedback; when you provide information about your personal or business affairs; change your content or email preferences; respond to surveys and/or promotions; provide us with a testimonial; or communicate with us, our other clients or our customer support.

4. Cookies

    1. We may from time to time use cookies on our website ( (Website). Cookies are very small files which a website uses to identify you when you come back to the Website and to store details about your use of the Website. Each Website can send its own cookie to your browser if your browser’s preferences allow it, but you can choose to reject cookies by changing your device or computer settings. However, this may prevent you from taking full advantage of our website.

5. How we collect your personal information

    1. Typically, we collect and hold personal information which is provided to us by you and other users of the Website and through acquiring our services.
    2. Winestains™ collects and holds personal information provided to us through our Website, via social media, by email, over the phone and through the provision of our services. For example, when you send an email to us or give us information through the Website, we may retain this in order to respond to your inquiry or provide you with services.
    3. We may also collect and hold personal information provided to us from third parties. If we do, we will protect it as set out in this Privacy Policy.
    4. Personal information is held only for as long as the information remains relevant to the purpose for which it was collected.

6. Why we collect your personal information

    1. Winestains™ may use personal information collected from you to provide you with information, updates and/or our services. We may also make you aware of new and additional products, services and opportunities that may be of interest to you.  We may use your personal information to improve our products and services and better understand your needs.
    2. The Website may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature.  Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
    3. We won’t use or disclose your personal information for any secondary purpose, unless:
      • that secondary purpose is related to the primary purpose for which we collect that information and you would reasonably expect the disclosure in the circumstances;
      • you have given us your consent; or
      • we are permitted to do so under the relevant legislation.

7. Disclosure of your personal information

        1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. We may also need to share some of the information we collect about you with organisations both inside and outside Australia, but Personal information is only supplied to a third party when it is required for the delivery of our services and communicate with you.
        2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
        3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Winestains™ and its officers and/or to protect the Website.
        4. Information that we collect may from time to time be stored, processed in or transferred between parties.
        5. In the event of a serious data breach, we shall comply with the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act 1988) and notify the Office of the Australian Information Commissioner and the affected individuals where required. Notification of a data breach may take the form of an email or a notice on our Website.
        6. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.  We would seek to only disclose information in good faith and where required by any of the above circumstances.
        7. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

8. How we make sure your personal information is protected

      1. We take appropriate security measures to protect against unauthorised access to or alteration of your personal information.  These include IT security measures in respect of information held electronically and physical security measures for any hard copy personal information we hold.

9. Access to your personal information & Correction

      1. We will take all reasonable steps to ensure any personal data we collect, use or disclose is up to date and accurate.  If you believe personal information we may hold about you is not up to date or accurate, you may ask us to correct it.
      2. You may ask us to provide you with details of the personal information we hold about you, how we use that information and copies of the information.  We will respond to your request and, unless we are not required to do so under any relevant legislation, attempt to provide you with the data within 45 days of receipt of your request.
      3. If we provide you with copies of the information you have requested, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
      4. Please direct all requests for access and correction to us via the “Contacts” page on the Website.

10. Opt out of communications

        1. You can request to opt-out of emails and other messages sent to you via email by clicking on the “unsubscribe” link at the footer in the relevant email, or by calling us.
        2. You can request to opt-out of text messages sent to you via messaging STOP, or by calling us.
        3. We will process your request as soon as reasonably practicable.

11. Changes to privacy policy

      1. Please be aware that we may change this Privacy Policy from time to time.  The most recent version is published on our Website.  We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy.

12. Complaints about privacy

      1. If you have any complaints about our privacy practices, please feel free to send in details of your complaint to us via our Website.  We take complaints very seriously and will endeavour to respond to you within 30 days after receiving written notice of your complaint.
      2. If you do not consider our response satisfactory, you may complain to the Office of the Australian Information Commissioner (OAIC). Information on how to make a complaint to the OAIC is available on its website:, or you may also call the OAIC Enquiries Line on 1300 363 992.